This Privacy Policy explains how Complete Solutions Management Services Pvt. Ltd. ("Complete Solutions", "we", "us" or "our") collects, uses, stores, shares and protects personal information when you visit or use completesolutions.co.in (the "Website"). By using the Website or submitting an enquiry, you acknowledge that you have read this policy.
1. Scope of this Policy
This policy applies only to personal information collected through the Website, including the enquiry form, and through direct contact by call, WhatsApp or email that begins from the Website.
It does not apply to:
- Personal information of our employees, job applicants and deployed personnel, which is handled under separate notices and employment terms.
- Operational data processed at client sites, such as CCTV, visitor management, patrol and attendance records, which is handled under the relevant client contract and applicable law.
- Third-party websites and services linked from the Website.
2. Information We Collect
2.1 Information you provide to us
- Name
- Email address
- Mobile number
- Service you are interested in
- Any details you choose to include in the optional message field
2.2 Information you share when you contact us directly
If you call us, message us on WhatsApp or email us, we receive your phone number or email address and the content of your communication.
2.3 Information collected automatically
When you visit the Website, standard technical information may be collected by our hosting and infrastructure providers, such as:
- IP address
- Browser type and version
- Device and operating system type
- Pages viewed, date and time of visit, and referring page
2.4 Information we do not want
Please do not include sensitive personal information, such as bank or card details, government ID numbers, passwords or health information, in the enquiry form or message field. We do not require it to respond to an enquiry.
3. How We Use Your Information
We use your information to:
- Respond to your enquiry, including requests for a security assessment or a site-specific quote.
- Contact you by phone, email or WhatsApp about your enquiry and the services you asked about.
- Schedule site visits and prepare proposals.
- Operate, secure and improve the Website, and prevent spam and misuse.
- Comply with applicable laws, regulations and lawful requests from authorities.
- Send you information about our services, only where you have agreed to receive it. You can opt out at any time.
We do not use your information for purposes unrelated to the above without telling you and, where required, obtaining your consent.
4. Consent
When you submit the enquiry form, you consent to us collecting and using your information as described in this policy. This consent is shown by ticking the consent box on the form.
You may withdraw your consent at any time by writing to us at info@completesolutions.co.in. Withdrawal does not affect processing already carried out, and we may not be able to continue responding to your enquiry after you withdraw.
5. Cookies and Similar Technologies
The Website does not use cookies for advertising or tracking. Your browser and our hosting provider may use technical, strictly necessary mechanisms, such as server logs, to deliver the Website securely. Embedded content from Google Maps and YouTube may set its own cookies or collect technical data when that content loads; see Section 6.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how embedded content works.
6. Third-Party Services
We use or link to the following third-party services. They process data under their own privacy policies, and we encourage you to read them.
| Service | Why it is used | What it may receive |
|---|---|---|
| Google Maps | Show our office location | Your IP address and browser data when the map loads |
| YouTube, privacy-enhanced mode | Show our videos | Your IP address and browser data when the video loads or is played |
| WhatsApp (Meta) | Let you message us from the Website | Your phone number and message content, under WhatsApp's own terms |
| Google Apps Script web app | Receive and forward enquiry form submissions | Name, email, mobile, service and message |
| Our web hosting provider (cPanel-based hosting) | Host the Website | Technical and log data |
7. Sharing and Disclosure
We do not sell your personal information.
We may share it only with:
- Group and affiliated entities of Complete Solutions that need it to respond to your enquiry or deliver services.
- Service providers who help us operate the Website and handle enquiries, and who are bound to use the data only for those purposes.
- Government or regulatory authorities, courts or law enforcement where required by law or to protect our legal rights.
- A successor entity, if our business is reorganised, merged or transferred, subject to this policy continuing to apply.
8. Data Retention
We keep enquiry information only for as long as needed to respond to you and manage any resulting business relationship, and in any case for no longer than 24 months after our last interaction, unless a longer period is required by law. After that, we delete or anonymise it.
9. Data Security
We use reasonable security practices and procedures suited to the nature of the information, including encrypted connections (HTTPS), access controls and limiting access to personnel who need the information to respond to enquiries.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.
10. Your Rights
Subject to applicable law, you may:
- Ask what personal information we hold about you and how it is used.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information where it is no longer needed.
- Withdraw your consent at any time.
- Raise a complaint or grievance (see Section 11).
- Nominate another person to exercise your rights in the event of your death or incapacity, where applicable law allows.
To exercise any right, email info@completesolutions.co.in with your name and the contact details you used. We may need to verify your identity before acting on a request, and we aim to respond within 30 days.
11. Grievance Officer
If you have a question, concern or complaint about how your personal information is handled, please contact our Grievance Officer:
- Name: Abishek
- Email: info@completesolutions.co.in
- Phone: +91 79775 11355
- Address: Complete Solutions Management Services Pvt. Ltd., 1st Floor, Vinay Bhavya Complex, A-102, 159, CST Road, Kalina, Santacruz East, Mumbai, Maharashtra - 400098
We will acknowledge your complaint promptly and aim to resolve it within 30 days of receipt.
12. Children
The Website is intended for businesses and adults. It is not directed at anyone under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
13. Transfers Outside India
Some of our service providers, for example Google, our hosting or form service, may process data on servers located outside India. Where this happens, we rely on providers that apply appropriate safeguards, and we comply with applicable Indian law on cross-border transfers.
14. Links to Other Websites
The Website may link to third-party websites and services. We do not control them and are not responsible for their content or privacy practices. Please read their policies before sharing personal information.
15. Changes to this Policy
We may update this policy from time to time to reflect changes in our practices, technology or the law. The updated version will be posted on this page with a new "Last updated" date. Please review it periodically. Continued use of the Website after an update means you accept the revised policy.
16. Contact Us
Complete Solutions
Complete Solutions Management Services Pvt. Ltd.
Corporate Office Mumbai, 1st Floor, Vinay Bhavya Complex, A-102, 159, CST Road, Kalina, Santacruz East, Mumbai, Maharashtra - 400098
- Email: info@completesolutions.co.in
- Phone: +91 87797 11055
- WhatsApp: +91 98702 79603